Support

What support can help with

Support runs on email, in English or Farsi, and usually answers within one business day.

Write to support@carejan.com about anything to do with your account or the service: you cannot sign in, a profile will not save, a message did not go through, a question about a payment, or a caregiver or family whose behavior worried you. If you want your account and your data deleted, say so, and you will get confirmation once it is done.

There are things support cannot do. It cannot arrange care for you, and it will not steer you towards one caregiver over another. It cannot advise on benefits, medical questions, or legal ones. CareJan does not employ, train, or supervise the caregivers listed here, so hours, duties, and pay are settled between you and them. For anything about IHSS eligibility or payment, your county IHSS office is the authority, and the guides below explain what to expect from them.

Something went wrong with a caregiver or a family.

Email support@carejan.com with the name and what happened. A listing can be pulled from the registry, and two accounts can be stopped from contacting each other. What cannot be done is mediating a pay dispute or a contract between a family and a caregiver. That part is between you.

I cannot sign in.

There is no CareJan password to reset, because sign-in runs through Apple and Google. Most of the time it is the wrong account: signing in with a different Apple ID or Google account creates a fresh, empty one. If that is not it, email support and say which method you used.

Is the app the same as the site?

Same account, same registry. Sign in on either and you get the same profile and the same conversations.

What happens to my personal information?

The privacy policy sets out what is collected, why, and how long it is kept.

Is there a phone number?

There is one in the footer. Email is usually faster, because most questions need an account looked at before anyone can give you a real answer.

What should I put in the email?

The address you signed in with, whether you are a family or a caregiver, and what you were doing when it went wrong: which page, and what you expected to see. If it is about a message or a connection request, the other person's name helps. Screenshots are welcome.

Can I write in Farsi?

Yes. Write in whichever language you think in, and the reply comes back in that one.

A family has not paid me.

That is a contract between you and them, and CareJan is not a party to it, so it cannot recover the money or hold anything back on your behalf. What it can do is note the account. If the same pattern comes back from other caregivers, that is grounds to remove a family from the registry, and reporting it is the only way such a pattern ever becomes visible.